Amazon – Customer Service Associates (Noida)

Amazon
  • Full Time
  • Noida
  • Applications have closed

Amazon

Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.

Company : Amazon

Website : www.amazon.com

Job Role : Customer Service Associates

Eligibility : Any Graduate

Experience : 0 – 5 Years

Salary : Rs: 2,57,000 – 3,37,000 P.A.

Job Location : Noida

Walk-In Date : 23 Sep – 28 Sep 2019

Walk-In Time : 11:00 AM – 03:00 PM

Last Date : 30 Sep 19

Company Profile:

Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoors; and tools, auto & industrial.

Job Description:

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and also professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and also correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies and also communicate effective solutions in a fun and fast-paced environment.

Communication Skills:

  • Excellent communication skills (written and also verbal).
  • Communicate correctly and also clearly with all customers.
  • Excellent documentation skills also.
  • Good comprehension skills ability to clearly understand and also state the issues customers present.
  • Concentrate follow customer’s issues without distraction to resolution.
  • Good composition skills ability to compose a grammatically correct, concise, and also accurate written response.
  • Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

  • Use a desktop computer system.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and also Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and also competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Proficient knowledge of email applications.
  • Ability to learn in various media.
  • Successfully adapt to changes in the work environment.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on customer issues in a fast-paced environment.
  • Empathize with and prioritize customer needs.
  • Interpersonal skills with a diverse customer base.
  • Conflict resolution, negotiation, and also de-escalation skills.
  • Ownership to resolve challenging customer issues, escalating when necessary.
  • Determine customer needs and also provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and also events.
  • To work overtime as required by business as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective problem-solving skills including decision making, time management and also immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action-oriented and self-disciplined.
  • Organized and also detail-oriented.
  • Ability to quickly and also effectively prioritize work time in various departments to meet business needs.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, and also the high-energy environment.
  • They will be creative and also analytical problem solvers with a passion for excellent customer service.

Other Details:

  • Firstly, 24*7 shifts with rotational weeks off.
  • Secondly, comfortable to work in night shifts.
  • Lastly, excellent communication skills.

Venue Details:

Amazon Development Centre India Private Limited,
5th floor, Candor Tech Space, Building No.3,
Plot No. 02, Block B, Sector 62, Noida 201301.

Contact Details:

Alex – 9003194147
Tushi – 8929309941

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